FAQ

Are wearing Face Masks and Social Distancing required?


No. With assistance from our clients, Imagination Reality LLC has set in place safe protocals to help lessen the risk of any and all viruses. Opting out of Hawaii's Safety Regulations, you agree that you're soley responsible for the health and safety of all persons attending your Party/Event and you agree to release Imagination Reality LLC from all Liability. If you have face masks and social distancing: Failure to comply with Hawai’i Regulations puts our performers and clients at risk and will result in the immediate dismissal of Imagination Reality LLC’s services and presence.There will be no refund or partial refund.




How do I book your Services?


Please follow these simple steps:

  1. Contact - Fill Out Form With Requested Information and Services
  2. Marissa Will Contact You With Confirmation or Options
  3. Once Date, Time, and Location Are Confirmed - A Non-Refundable $50 Will Be Paid or Pay In Full
  4. Payment: Paypal, Venmo, Check, Cash, ect




What happens if I cancel?


Cancellation: You may cancel at any time, however, under no circumstances will we refund the $50 deposit.




Do you give refunds?


Refunds: No Refunds will be given unless proof of emergency or mutually agreed upon bad weather. In these situations, refund will be given in full.





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It is not Imagination Reality LLC's intention to violate any copyright laws. We desire to honor and make our characters different from nationally known, copyrighted character.

 

If you are looking for a licensed, copyrighted character at your event, we encourage you to contact a company who has rights for the specific desired character. We will only book parties and events with those who are aware that we do not represent any licensed/copyrighted characters.

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